The critical obligations, decisions, and actions that arise in the first 72 hours after a loss — how to protect your claim from the start, what to document, and what not to do before speaking to your insurer.

How the insurance adjustment process works across Canada, who adjusters represent, what rights policyholders have throughout the process, and how to manage the friction points that derail legitimate claims.

How to read and interpret an insuring agreement — the core coverage grant of any insurance policy — including the triggers, conditions, and defined terms that determine whether a loss is covered.

When a coverage opinion from a lawyer or professional is necessary, what it should address, how to use it strategically in a claim dispute, and the difference between a broker opinion and a legal coverage opinion.

The appraisal process for resolving disputed property claim valuations — how it works across Canadian jurisdictions, how to select an appraiser, and when litigation becomes the better path.

How alternative dispute resolution works in Canada — mediation, arbitration, and negotiated settlement — when each is appropriate, how they differ from litigation, and how to use them effectively.